Call Center Communication Specialist
Company: Online River
Location: Los Angeles
Posted on: April 1, 2026
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Job Description:
We are seeking a dedicated and dynamic Call Center Communication
Specialist to join our team. In this role, you will serve as the
first point of contact for our customers, providing exceptional
service and support via phone, email, and chat. Your primary
responsibility will be to facilitate effective communication
between the company and its customers, ensuring a positive
experience for all. Key Responsibilities Customer Interaction :
Engage with customers in a professional and courteous manner to
address inquiries, resolve issues, and provide information about
products and services. Problem Resolution : Identify customer needs
and concerns through active listening and questioning, and take
appropriate action to resolve issues efficiently. Product Knowledge
: Maintain an in-depth understanding of the company’s products and
services to provide accurate information and guidance to customers.
Documentation : Accurately document customer interactions,
including inquiries, complaints, and resolutions in the customer
relationship management (CRM) system. Call Management : Handle a
high volume of inbound and outbound calls, ensuring that each
interaction meets quality and efficiency standards. Feedback
Collection : Gather customer feedback and insights during
interactions to contribute to ongoing service improvement
initiatives. Team Collaboration : Work closely with team members
and other departments to ensure a seamless customer experience and
address complex issues. Training Participation : Participate in
ongoing training and development programs to enhance skills and
knowledge related to customer service and communication techniques.
Adherence to Policies : Follow company policies and procedures
regarding customer interactions, data security, and
confidentiality. Performance Metrics : Meet or exceed individual
performance metrics, including call resolution rates, customer
satisfaction scores, and response times. Skills, Knowledge and
Expertise High school diploma or equivalent; associate degree or
higher preferred. Proven experience in a customer service or call
center environment. Excellent verbal and written communication
skills. Strong problem-solving abilities and a customer-centric
mindset. Proficiency in using CRM software and other relevant
technology. Ability to work in a fast-paced environment and manage
multiple tasks effectively. Flexibility to work various shifts,
including evenings and weekends, as needed. Benefits Medical
Insurance The coverage begins for the employee the on the first of
the month following the first full 30 days of full-time employment
for employees and their eligible dependents Cost to the employee to
participate in the plan varies by the coverage selection and the
number of dependents; and may be subject to collective bargaining
agreement The employee may also elect to opt out of the County's
medical insurance if proof of coverage is provided Under this
arrangement, the employee is provided with an annual opt out
payment. Vision and Prescription The coverage begins for the
employee on the first of the month following the first full 30 days
of full-time employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining agreement.
Dental Coverage The coverage begins for the employee on the first
of the month following the first full 30 days of full-time
employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining
agreement.
Keywords: Online River, Perris , Call Center Communication Specialist, Customer Service & Call Center , Los Angeles, California
