Customer Service Coordinator
Company: Oriental Motor U. Corporation
Location: Redondo Beach
Posted on: April 1, 2026
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Job Description:
About The Job Oriental Motor is a global private company,
founded in 1885 in Japan. Headquartered in Ueno Japan, today
Oriental Motor is a global leader in sub fractional horsepower
electric motors and controls, with Global Headquarters located in
N. America, Europe, and Asia. Oriental Motor designs, manufactures,
and sells fractional horsepower electric motors and controls for
the automation and motion control markets. Our customers are
today's leaders in their industries from Medical to Semiconductor,
Packaging, Conveyors, Robots, Automated Guided Vehicles, and
everything in between. At Oriental Motor U.S.A. our goal is to
foster each and every employee so they can continuously contribute
to the growth and strengthening of our company. In return, we offer
a wide range of career paths, training, and benefits fostering our
commitment to our employees' careers. We provide benefit programs
that align with our employee's personal health care, well-being,
and financial objectives including a 401k program. Oriental Motor
U.S.A goes to market selling both direct to our customers with a
direct sales force and selling in strong partnership with our long
? term distribution network. Supporting our customers is the
foundation of our service commitment. Our Customer Service
Coordinators work in a team environment, providing superior
customer service as related to the overall follow-up and processing
of customer orders and inquiries. The ideal candidate has at least
2 years of fast paced high volume customer service experience with
strong data entry skills, experience with Microsoft Business
Central ERP, and proven ability to process orders accurately and
timely. Essential Job Functions: Working in a team environment,
provide superior customer service as related to the overall
follow-up and processing of customer orders and inquires,
coordinate sales order changes or requests including new request
for quotes (RFQ), change orders to support timely order entry and
strong customer service support; Essential Job Functions: Provide
high quality customer service and develop strong customer
relationships; Promptly and professionally process all customer
orders and inquiries pursuant to Company policies and procedures,
elevating unresolved issues to management as needed; Maintain
quality and up-to-date customer information regarding shipment
methods, credit terms, existing and new part numbers, new
applications, etc.; Ensure 100% order accuracy for all parts of our
customers' orders by reducing/maintaining zero credit memo and /or
RMA due to order entry error ; Process all customer orders and
quotations in timely manner and provide customer with accurate
shipment date or order confirmation information by following
policies and procedures. Create and process SDR's when necessary
Maintain consistent documentation and files on all customers,
distributors and potential customers; Manage customer contracts (OM
stocking programs) to make sure there are zero expired documents;
Work closely to assist the sales and technical support teams by
accurate order entry and monitoring shipment date Assist the
Accounts Receivable Department in collecting delinquent payments as
requested. Provide market feedback to help improve our lead-times,
service, or other functions valued by our customers; Collateral
Duties: Perform other tasks and special projects as needed. Learn
new system and raise improvement ideas as needed. Requirements: AA
Degree or Bachelor's degree from four-year college or university
preferred; 1 to 2 years of related experience; Experience with
Microsoft Business Central ERP strongly preferred; Excellent verbal
communication skills; Interpersonal skills. Focused on resolving
conflict; Good computer skills. Physical Demands: The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly
required to sit, use hands-to-finger, handle, or feel, reach with
hands and arms, sit, talk, and hear. The employee is frequently
required to stand and walk. The employee is occasionally required
to balance and stoop, kneel, crouch. The employee must regularly
lift and/or move up to 5 pounds and occasionally lift and/or move
up to 25 pounds. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral
vision, depth perception, and ability to adjust focus.
Qualifications: To perform this job successfully, an individual
must be able to perform each essential job function assigned
satisfactorily. The requirements listed above are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Keywords: Oriental Motor U. Corporation, Perris , Customer Service Coordinator, Customer Service & Call Center , Redondo Beach, California
