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E-Commerce Specialist- Perris CA

Company: The Salvation Army
Location: Perris
Posted on: April 27, 2021

Job Description:

DescriptionThe Salvation Army Mission Statement: - The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.Qualifications: + Must be a minimum of 18 years of age.+ High School Diploma or equivalent.+ Fluent in the English language, written and spoken; bilingual preferred.+ Excellent Computer & Technology Skills with a focus on Windows Operating Systems (7 or higher) and all Microsoft Office Programs (Word, Excel, etc.).+ Knowledge of online selling platforms and Photoshop preferred.+ Strong internet research skills.+ Must possess 2-4 years of customer service and/or retail experience.+ Experience displaying/describing items to sell online preferred.+ Passion for working in a high growth business requiring fast-paced performance with a high attention to detail and organization, a commitment to excellence and a positive friendly attitude.+ Must be professional at all times demonstrating strong interpersonal skills.+ Must be able to work independently with little supervision.+ Able to work under pressure and multitask.+ Must pass background check, which will include Criminal History and Sex Offender Registry.Physical Requirements: + Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.+ Ability to grasp, push, pull and move heavy objects and packages and all other bulk items.+ Ability to operate a telephone+ Ability to lift up to 50 lbs.+ Ability to perform various repetitive motion tasksEssential Duties and Responsibilities: + Posts high valued merchandise on Salvation Army online auction website. This includes writing product descriptions and displaying photographed products attractively for online auction website. Product descriptions must be grammatically correct at all times.+ Assists with pricing and selection of merchandise listed on the online auction website.+ Handles all phone and email customer support in a timely manner.+ Follows up on all orders with customers in real time.+ Meets daily posting quotas and weekly and monthly sales targets determined by Supervisor.+ Handles all fulfillment requests by processing all customer orders.+ Selects most cost effective shipping method for items purchased.+ Handles all stock shipping, scheduling and ensuring all orders are shipped within their handling times.+ Must perform with a basic understanding of third party research software, Terapeak; including the ability to use listing and shipping software (Sure Done, Ship Station).+ Sends shipping notifications in real time to customers after all orders are finalized.+ Handles all damage/loss claims and follow up on them in a timely manner.+ Answers all customer shipping inquiries.+ Contacts carriers for daily shipments.+ Maintains required stock levels of authorized packaging materials.+ Performs duties with speed, accuracy and high productivity. This means working efficiently and pacing workload.+ Performs duties with consistently minimal error rate.+ Demonstrates a desire to learn new things and to advance within the organization.+ Assumes an active role and partners with the District Manager, Shop Supervisor and team members in the day-to-day operation of the ecommerce business.Other Duties and Responsibilities:+ Ability to serve as backup to the E-Commerce/Collectables Associate when absent.+ Assist in selecting high valued merchandise located at ARC Center to sell on ecommerce platform.+ Perform extensive research on items to be posted and help determine the best possible price.+ Perform with a basic understanding of third party research software, Terapeak; including the ability to use listing and shipping software, Sure Done, Ship Station. + Administer inventory procedures to track physical inventory currently on auction and to ensure pending items are carefully secured inside designated area.+ Maintains a clean, neat and organized area(s).+ Assists with coaching, training and development of new employees.+ Attends Monthly Store Manager Meetings.+ Other written or verbal duties may be assigned by your District Sales Manager and/or the Command Retail Director.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: The Salvation Army, Perris , E-Commerce Specialist- Perris CA, Hospitality & Tourism , Perris, California

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