Assistant Chief Usher (Pt)
Company: San Diego Theatres
Location: San Diego
Posted on: April 1, 2026
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Job Description:
Description Hourly rate for Part-Time Assistant Chief Usher:
$19.50 per hour. SUMMARY The Assistant Chief Usher is responsible
for the coordination of the volunteer Ambassador Corps, and
maintaining an active presence in the lobby to assist both guests
and staff. While this is not a supervisory position, it is a
leadership position. The Assistant Chief Usher is expected to offer
the highest level of service and should set an example of
professionalism. The Assistant Chief Usher is expected to carry out
any job function management deems as appropriate and within the
scope of caring and maintaining for the theater, customer service,
audience experience, guest and staff safety/emergency
response/security. ESSENTIAL DUTIES AND RESPONSIBILITIES include
the following. Other duties may be assigned. First and foremost is
a commitment to the culture and purpose of CREATE MOMENTS THAT
MATTER for all employees, guests and clients. Act as an example of
the BRAVO service strategy to all in the division, holding
themselves and others accountable to these elements at all times.
Maintain a competency of SDT and Front of House division policies
and procedures. Provide a minimum of 40% availability to the Front
of House staff for shifts throughout each month. Attend pre-event
briefings and other trainings as required by management. Provide
briefing to volunteer Ambassador Corps for the assigned area of the
venue. Be aware of and enforce appropriate guidelines for each
event. Maintain designated position in the venue and actively
assist guests, unless on an assigned break. Must be aware of, and
follow, the proper procedures for assisting guests with
disabilities. Identify different types of tickets, and effectively
and efficiently identify seating locations. Verify by checking
event date and time, and section. Maintain a professional image at
all times. Cooperate with other San Diego Theatres team members to
maintain an orderly environment, disposing of any refuse in the
House Manager office, Coat Check, and the lobbies. Identify
possible safety concerns and communicate issues immediately to
House Management or Public Safety personnel. Refer uncooperative
guest to House Manager or Public Safety. Insure all items found on
the premises are turned into lost and found as soon as possible.
Demonstrate an advanced knowledge of venue policies and procedures
for the Balboa and Civic Theatres, and an advanced understanding of
safety and evacuation procedures from all positions within each
venue. Maintain an advanced understanding of the Front of House
Audio Visual equipment at the Civic Theatre and Balboa Theatres,
including patron listening assistance devices. Collaborate with the
House Manager and Ticketing Department to resolve Guest issues.
REQUIREMENTS Ability to maintain composure effectively while
encountering a wide variety of personalities and situations
requiring diplomacy, tact, friendliness, poise and firmness
Demonstrate an understanding of, sensitivity to and appreciation
for the diverse ethnic, socio-economic, disability and gender
diversity of guests and staff attending or working with San Diego
Theatres Availability to provide a minimum availability to work 40%
of the events per month, including 3 weekend shifts. Ability to
work the 4-hour minimum for each assigned shift. Ability to
independently complete a series of tasks in order Possess excellent
Customer Service Skills Proven problem-solving skills Possess an
advanced attention to detail, particularly in terms of timing and
events of note Maintain a professional, neat and well-groomed
appearance, adhering to San Diego Theatres uniform requirements
Work varied shifts, including nights, weekends, and holidays Proof
of eligibility to work in the United States EDUCATION and/or
EXPERIENCE High school diploma or general education degree (GED);
or three years of related experience and/or training; or equivalent
combination of education and experience. LANGUAGE SKILLS Ability to
communicate concisely and understandably in the English language.
Bilingual (all languages) a plus. Ability to speak effectively
before groups of patrons or employees of organization. Ability to
read and interpret documents such as safety rules, tickets, and
procedure manuals. SUPERVISORY RESPONSIBILITIES This job has no
supervisory responsibilities, but will have oversight of a group of
volunteer Ambassadors Corps assigned to an event. CERTIFICATES,
LICENSES, REGISTRATIONS None PHYSICAL REQUIREMENTS The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Ability to read small print. Modulate voice for effective
communication Ability to climb steps repeatedly Ability to
descend/ascend ramps and inclines/declines Ability to stand for
long periods of time. Work in a fast-paced, busy environment with
environmental conditions such as noise, heights, dark/dim/absence
of lighting. Ability to bend, stretch, reach and kneel without
restriction. Ability to hold 15lbs. Must be able to open theater
doors repeatedly throughout shift. Specific vision abilities
required by this job include close vision, distance vision, color
vision, depth perception, and ability to adjust focus. WORK
ENVIRONMENT The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Occasional exposed to fumes or airborne
particles. Moderate to loud noise level during certain events.
Ear/hearing protection will be provided if necessary. Work area is
frequently dark, with frequent exposure to bright theatrical
lighting. IN-HOUSE TRAINING REQUIREMENTS Critical: Sexual
Harassment Awareness (Employee), Bravo Orientation, First Aid/CPR
Normal: Assisted Listening Device Training, Advanced Front of House
Situational Awareness Training
Keywords: San Diego Theatres, Perris , Assistant Chief Usher (Pt), Hospitality & Tourism , San Diego, California
