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Materials - Customer Service Rep

Company: Altec Industries
Location: Perris
Posted on: September 6, 2018

Job Description:

Why Join Altec?

If you have the passion for customer service, an ability to problem-solve, and strong administrative and organization skills, this may be your next career step!

Please send resume to hrrecruiter@altec.com

And apply on-line at https://careers.altec.com

Be a part of a team whose goal is to provide assistance to customers and associates.

Parts

Order and receive parts
Work with shop associates to meet the needs of technicians doing repair work

Customer Support

Provide customer estimates and update estimates
Invoice and update invoices
Call and e-mail customers to update status during work

Office Work

Responsible for the administration of all paperwork and processes that are critical to keeping a Service Center organized and efficient

Specific examples include creating and updating Service Requests, coding invoices for approval, and scanning / filing for all recordkeeping
Take a lead role in working Accounts Receivable
Answer calls and assist in directing visitors

Education, Experience, and Skills

High School Diploma or GED is required with 1) one year of Altec Manufacturing or Service experience, or 2) two years of experience in a similar or related field (other than Altec)
In lieu of experience, a Bachelor's Degree is required

In addition, success requires

Strong customer service focus
Computer skills
Excellent communication skills
Strong administrative and multi-tasking

The job level is able to be adjusted at time of hire, if the candidate meets the qualifications for jobs of a more experienced level in the career path

Altec specializes in hydraulic utility equipment including aerial devices, digger derricks, cranes, telecom, and specialty equipment, supporting customers in over 100 countries throughout the world. Work for an industry leader that designs, tests, manufactures, assembles, sells, and services its own products.Join a company with a history of continuous growth and a team focused culture which strongly embraces continuous improvement.

Altec's Values (in alphabetical order): Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork

Competitive pay which rewards performance

Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Keywords: Altec Industries, Perris , Materials - Customer Service Rep, Hospitality & Tourism , Perris, California

Click here to apply!

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