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Customer Experience & Outreach Representative - Start Next Week!

Company: Imperious Management
Location: Perris
Posted on: May 5, 2021

Job Description:

Job DescriptionImperious Management Group is a fast-growing firm taking over the Corona area due to a new partnership with an essential service provider in the debt settlement industry.Responsibilities:

  • Consistently delivers a remarkable customer service experience.
  • Responsible for improving customer retention using strategic programs, services, and excellent communication.
  • Works extensively with the customer to provide timely solutions including order entry, order follow-up, shipment tracking, order updates, etc.
  • Accepts coaching and takes action to improve performance.
  • Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
  • Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
  • Quickly captures customers needs and seamlessly provides delivery options that meet those needs.
  • Proactively looks for opportunities to drive sales growth by identifying new leads.
  • Provide a personalized approach that shows customers we can help, regardless of their need.Requirements:
    • Experience providing excellent customer service in a fast-paced contact center environment.
    • Experience using relevant computer applications/software.
    • Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
    • Skilled working with dual monitors and multi-line phone systems.
    • Strong typing and accurate data entry skills required.
    • Self-starter with proof of a strong work ethic and energetic personality.

Keywords: Imperious Management, Perris , Customer Experience & Outreach Representative - Start Next Week!, Other , Perris, California

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