Distribution Customer Service Representative (247)

Company: NFI
Location: Perris
Posted on: June 6, 2021

Job Description:

The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.Essential Duties & Responsibilities:Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective mannerProcesses and inputs all customer ordersProduces stock reports to check for product availabilityProduces all related paperwork and necessary information required for customer work ordersCoordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessaryProvides follow up with other departments to ensure service standards are being metAssures proper invoicing of accounts by verifying computer generated invoicesPrepares shipping and tracing information to customers as requiredMaintains damage records and back order logsCommunicates customer feedback to management including any signs of dissatisfactionActs as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changesOversees all paperwork associated with orders and maintain the corresponding filesMaintains current and accurate procedure manual, which details the processing requirements for each account.SHIFT: M-F 6a-2:30p, Saturdays as NeededRequirements:HS diploma or equivalent requiredStrong computer knowledge including MS Office applicationsBasic typing skillsFamiliarity with 10-keyShipping software systems including UPS and Federal ExpressExcellent oral and written communication skillsExcellent customer service skillsOther:Must be able to work in varying facility conditions.Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement with NFI is in place. In the event a candidate who was submitted outside of the NFI agency engagement process hired, no fee or payment of any kind will be paid. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: NFI, Perris , Distribution Customer Service Representative (247), Other , Perris, California