Evolv Application Administrator

Company: Jewish Family and Children's Services
Location: Perris
Posted on: January 24, 2023

Job Description:

Description:AGENCY OVERVIEW:From fires to the pandemic, adoption to end-of-life care, and everything in between, Jewish Family and Children's Services is a community resource to meet the many challenges individuals and families face. With over 40 programs and services supporting home care for seniors, therapy for children, youth volunteer programs, services for people with disabilities, and so much more.OUR CAREER OPPORTUNITY:JOB TITLE: Evolv Application AdministratorREPORTS TO: Chief Financial OfficerEMPLOYMENT TYPE: Full-time with benefitsJOB LOCATION: San Francisco, CAThe Evolv Application Administrator (EAA) is responsible agency-wide for the maintenance and ongoing enhancement of systems for tracking and billing staff time, client demographics, and clinical records. The EAA is a key member of the Evolv Process Committee, will make recommendations on the JFCS Evolv strategic direction, and will manage the database and all related technology of the Evolv Enterprise Application. In addition, the EAA supervises the staff responsible for tracking and reporting client demographics and for client and third-party billing including the EHR Analyst, QA Specialist, and Billing Analyst. The EAA position combines project management, information management and analysis, technology management, staff supervision, and customer service.BENEFITS:Be part of a financially stable nonprofit with a long and rich historyBe part of a large, multi-faceted organization serving 120,000 people with over 40 programsMake positive differences in the lives of thousands of individuals and families we serve each year16 holidays total (Includes 10 federal holidays & up to 6 Jewish holidayseach year)Employer 403(b) retirement Match and Additional Employer Contribution (Subject to eligibility requirements)3 weeks' vacation & 2 weeks' sick time per yearCafeteria PlanSalary Range $100,000 - $120,000 Position Summary: Under the supervision of the Chief Financial Officer, the Evolv Application Administrator (EAA) is responsible agency-wide for the maintenance and ongoing enhancement of systems for tracking and billing staff time, client demographics, and clinical records. The EAA is a key member of the Evolv Process Committee, will make recommendations on the JFCS Evolv strategic direction, and will manage the database and all related technology of the Evolv Enterprise Application. In addition, the EAA supervises the staff responsible for tracking and reporting client demographics and for client and third-party billing including the EHR Analyst, QA Specialist, and Billing Analyst. The EAA position combines project management, information management and analysis, technology management, staff supervision, and customer service.The EAA understands and assists in meeting budget and services goals, understands the mission and objectives of Jewish Family and Children's Services, and works within the limitations of the Agency's resources and performs all duties in compliance with agency standards.Essential Duties & ResponsibilitiesEvolv Enterprise Application Administrator:Manage data input protocols, outputs and user training related to the Evolv platformEvaluate interaction with other agency applications such as Salesforce and SEM for any proposed change or new initiative and prepare cost-benefit analyses and recommendations as to which systems should be integrated with the Evolv Enterprise Applications and the optimum timeline for integrationPerform system evaluation and troubleshooting; solve technical problems that arise in the Evolv softwareAct as primary liaison with vendor's Evolv Support ServicesPerform or coordinate with Evolv and hosting vendor staff database administration functions including security administration, system back-up, user maintenance, table maintenance, form creation, ad hoc report generation, system upgrades, and patch management all as applicable for the hosted systemDesign and execute accurate and timely reports from the Evolv system, as neededIn coordination with Evolv staff and JFCS billing staff, maintain billing and data transfer protocols that meet Federal requirements under HIPAA, the California Privacy Act, and subsequent related legislationIn coordination with Evolv staff, develop billing and data transfer protocols and encryption as needed to support billing of various third-party funders including Medicare and county Medicaid officesWork with IT staff to maintain a proper network and software platform for Evolv and ancillary applications to operateDesign and execute exception reporting and other protocols to test the accuracy of dataTrain staff as needed to update new users, refresh users on protocols and roll out upgrades and other changes in EvolvRegularly update the JFCS Evolv Enterprise Application ManualWork with Evolv and hosting staff to ensure adequate back-up protocols are in place and followedClinical Billing Services:As supervisor of Clinical Billing Services, the EAA supervises the Billing Analyst responsible for the coordination of third-party billing and collections for clinical and case management services and monitoring of HIPAA compliance for clinical billing.Oversees the technical aspects of the billing process including the scheduling process,Maintains locally developed software ancillary to Evolv for billing and reportingProvides training, education, and customer service to all departments utilizing clinical billing servicesIn coordination with the HIPAA Compliance Officer, the HIPAA Security officer, and the CFO, ensures that clinical billing processes are HIPAA compliant and serves as a resource to other departments as appropriate to ensure that their billing is HIPAA compliantOperations:Accomplish department objectives by supervising staff and organizing and monitoring work processesAssess and manage the work performance of the employees, and ensure that individual, departmental, and business goals, deadlines, and performance standards are metParticipate in JFCS and departmental meetings and trainings and represents the department in a professional demeanorMaintain client privacy and confidentialityFoster a spirit of teamwork and unity among JFCS staff that allows for cultivating ideas, expeditious resolution of conflict, and the appreciation of diversity as well as cohesiveness, supportiveness, and working together to enable each employee and the department to succeedComply with the Jewish Family and Children's Services Policy and Procedures Manual, as well as agency health and safety standards for clients, employees, and the facilityUndertake other duties and responsibilities within the department as may be assigned by the CFO, Executive Director, and other members of the leadership teamRequirements:Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Must be able to remain in a stationary position 50% of the timeThe person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printerMay be required to lift up to ten (10) poundsThe person in this position requires effective communicationsMust be able to exchange accurate information in varying situationsExposure to low to moderate noise levels characteristic of working in an office environmentJob QualificationsMinimum of five (5) years of progressively responsible experience in managing major software applications in database administration and trainingProven systems information and computer analysis skillsExperience working in Netsmart Evolv application and/or an EMR/EHR setting a plusProven experience with Microsoft SQL Management Studio including experience writing SQL views and stored procedures. (Microsoft certification a plus)Strong Microsoft Office skills including Word, Excel, Access, and PowerPointStrong interpersonal skills tact and cooperation in working with other staffTeam focus requiredStrong verbal and written English communication skillsSuperior organizational skills and precise attention to detailAbility to work independently and responsibly with general direction, and to demonstrate excellent judgmentAbility to take initiative and oversee the work of othersAbility to work effectively under pressure, given the workload fluctuations inherent in the positionThis is a full-time, exempt position with benefits.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Keywords: Jewish Family and Children's Services, Perris , Evolv Application Administrator, Other , Perris, California