Bilingual Contact Center Specialist

Company: VirtualVocations
Location: Vista
Posted on: May 14, 2025

Job Description:

A company is looking for a Contact Center Specialist.
Key Responsibilities

Monitor and audit calls of assigned Contact Center Specialists and track quality scores
Coach specialists on process-related issues and document coaching opportunities
Conduct quality meetings with supervisors to discuss team quality results

Required Qualifications

High School Diploma or GED
Six (6) months of customer service experience preferred
Fluency in both English and Spanish
Ability to adhere to an average QA score of 90% or higher for the past 90 days
Strong skills in word processing, spreadsheets, and database software

Keywords: VirtualVocations, Perris , Bilingual Contact Center Specialist, Other , Vista, California

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