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#94123 Tobacco Cessation Telephone Counselor

Company: University of California - San Diego Medical Cente
Location: San Diego
Posted on: June 20, 2018

Job Description:

#94123 TOBACCO CESSATION TELEPHONE COUNSELOR

Filing Deadline: Fri 6/22/2018

This is a UC San Diego internal recruitment open to UCSD and UCSD Health System staff only.

UCSD Layoff from Career Appointment: Apply by 06/20/18 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Eligible Disability Counseling and Consulting services (DCC) or Special Selection clients should contact their Vocational Rehabilitation Counselor for assistance.

DESCRIPTION

The California Smokers' Helpline (CSH) is part of the UCSD Moore's Cancer Center and offers free evidence-based telephone counseling to help people quit using tobacco. CSH offers service in six languages--English, Spanish, Mandarin, Cantonese, Korean, and Vietnamese. In addition, CSH conducts research in tobacco control through grant funding (NCI, CDC, CMS, TRDRP and others). At any given time, research projects are being developed, implemented, written-up and published. CSH is also responsible for conducting the California Student Tobacco Survey (CSTS) and evaluating the Tobacco Use Prevention Education (TUPE) program.

Provide tobacco cessation telephone counseling to clients calling the California Smokers' Helpline and Asian Smokers' Quitline. Answer incoming calls to the program, following established procedures and protocol to assess needs of callers, transition into counseling and provide the best possible service. Assist clients in developing and implementing effective strategies to quit smoking or other tobacco use. Create and sustain a supportive client-focused environment for the change of addictive behavior. Gather and record detailed and accurate information on clients.

Maintain thorough and confidential records of all client interactions. Acquire a thorough grasp of all aspects of smoking cessation, including the psychology of addictive behavior, physiological aspects of withdrawal, and behavior modification techniques that facilitate the quitting process. Participate in various research studies, applying protocols and procedures appropriate to the subject populations. Assist in outreach efforts to generate calls to the Asian Smokers' Quitline. Provide assistance with counselor training. Fluent in Vietnamese.

MINIMUM QUALIFICATIONS

*

Associate Degree in related area; and/or equivalent experience/training. Continuing education in related field.
*

A minimum of two (2+) or more years of relevant experience.
*

Must be fluent in both English and Vietnamese.
*

Good reading, verbal, written and interpersonal communication skills, and good presentation skills. Ability to interact effectively with diverse groups, including professional and nonprofessional staff and research subjects.
*

Strong skill in communicating in a helpful, informative, and supportive manner on the phone, and in providing appropriate/effective interventions based on accurate assessment to a diverse group of study participants.
*

Skills in reaching out targeted organizations and identifying collaborative opportunities through excellent interpersonal skills to communicate and interact professionally using enthusiasm, flexibility and patience with community partners, media representatives, health care professionals and etc.
*

Demonstrated skill in conducting detailed telephone interviews, and ability to simultaneously use programmed databases.
*

Demonstrated attention to detail in both written and spoken form, as well as ability to work under research protocol guidelines.
*

Demonstrated ability to create and sustain a supportive client-focused environment for the change of addictive behavior.
*

Strong skill in using business software systems in the completion of work assignments; i.e., Word, Excel, Access, PowerPoint. Ability to assist in training new counselors in counseling protocols and use of computer programs.
*

Solid administrative office skills including; word processing, relational databases, filing, photocopying, and use of other common office machines (e.g. fax).
*

Working knowledge of departmental and organization policies and procedures; knowledge of educational program content and objectives.
*

Ability to understand and follow research protocols, including determining subjects' eligibility to participate in studies, randomization procedures, and coding of data.
*

Must be willing to be interviewed by Vietnamese ethnic media by phone and/or in-person and demonstrated excellent communication and networking skills.
*

Working knowledge of delivering community educational programs. Proven skill in communicating in a helpful, informative, and supportive manner on the phone, and in providing appropriate interventions based on accurate assessment to a diverse group of study participants
*

Working knowledge of conducting needs assessment. Ability to understand and follow research protocols, including determining subjects' eligibility to participate in studies, randomization procedures, and coding of data.
*

Proven skills in translating press releases, flyers, web pages, and fact sheets into Vietnamese with attention to fact and nuance, so that the intent and tone of the original meaning is preserved and able to organize translated material and finalize translation according to set standards regarding order, clarity, conciseness, style, and terminology.

PREFERRED QUALIFICATIONS

*

A background in counseling, psychology, or health-related field.
*

Thorough grasp of all aspects of smoking cessation, including the psychology of addictive behavior, physiological aspects of withdrawal, and behavior modification techniques that facilitate the quitting process.

SPECIAL CONDITIONS

* Employment is subject to a criminal background check.

* Variable hours. Some weekend and holiday hours required.



UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!



Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.



UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Keywords: University of California - San Diego Medical Cente, Perris, #94123 Tobacco Cessation Telephone Counselor, Other, San Diego, California

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