Senior Deskside Support Technician
Company: XPO Logistics, Inc.
Posted on: March 13, 2020
Logistics done differently.
At XPO Logistics, we invest hundreds of millions in technology
every year so that we can continue to provide exceptional solutions
for our customers. As the Deskside Support Technician, you will
support and troubleshoot the end-user environment, as well as
ensure that all systems are operating as efficiently and
productively as possible. Become a part of our rapidly growing,
dynamic team and we'll give you the tools and support to build a
career you can be proud of.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive
compensation and a generous benefits package, including full health
insurance (medical, dental and vision), 401(k), life insurance,
disability and more.
What you'll do on a typical day:
--- Identify, triage, prioritize and resolve Level 1 & 2 Incidents
within our Service Level Agreement, which includes responding to
high-priority outages outside of normal business hours; work as the
liaison between site leadership, IT leadership and other technical
team during outages
--- Perform daily walks around the warehouse or plant and perform
equipment inspections and preventive maintenance
--- Manage and maintain an inventory of assets to ensure asset
readiness to minimize incident impact and downtime
--- Help create and maintain IT processes and procedures to support
the site; lead local project management for site technical
refreshes, end-user equipment deployments for expansions, and
end-user equipment deployments for site startups
--- Perform installation, upgrades, maintenance, basic
troubleshooting and repair of various software, as well as computer
devices, mobile phones, scanners, network equipment, printers,
--- Provide training, mentorship and leadership for other
--- Maintain exceptional service by enforcing quality and customer
service standards, analyzing and resolving quality and customer
service problems, identifying trends and recommending system
--- Make technical recommendations to site leadership regarding
problems, projects and releases
--- Create batch files or PowerShell scripts for asset management
and incident resolution
What you need to succeed at XPO:
At a minimum, you'll need:
--- 2 years of experience supporting networked systems
--- Ability to troubleshoot and configure RF devices or other
handheld terminals, Android PCs and tablets, and printers
(multifunction, laser, fax, barcode label, dot matrix and
It'd be great if you also have:
--- Bachelor's degree or vocational training in CS or MIS, or
equivalent related work or military experience
--- Availability to travel; occasionally on short notice
--- 5 years of experience supporting a corporate or warehouse
networked computer environment
--- 5 years of experience installing, troubleshooting and
supporting corporate AV equipment; building, deploying and
troubleshooting desktop computers in a corporate environment;
telephony equipment and Microsoft Windows OS
--- Strong understanding of warehouse management systems
Be part of something big.
XPO is a leading provider of cutting-edge supply chain solutions to
the most successful companies in the world. We help our customers
manage their goods most efficiently using our technology and
services. Our greatest strength is our global team - energetic,
innovative people of all experience levels and talents who make XPO
a great place to work.
We are proud to be an Equal Opportunity/Affirmative Action
employer. Qualified applicants will receive consideration for
employment without regard to race, sex, disability, veteran or
other protected status.
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties and skills required
of personnel so classified. All employees may be required to
perform duties outside of their normal responsibilities from time
to time, as needed.
Keywords: XPO Logistics, Inc., Perris , Senior Deskside Support Technician, Professions , Perris, California
Didn't find what you're looking for? Search again!