Service Support Rep

Company: Altec Industries , Inc.
Location: Perris
Posted on: March 16, 2023

Job Description:

Why Join Altec? Service Support Rep - Perris, CA -Education, Experience, and Skills Required:

• High School Diploma or GED required and two years of related experience -
• Or Bachelor's Degree (preferred) and
• One year of experience in an industry-related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function.Also,
  • Hydraulic or mechanical background preferred
  • Must have demonstrated experience of providing high levels of customer support
  • Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
  • Demonstrated Problem Solving Skills
  • Strong attention to detail
  • Solid team player with a collaborative nature
  • Ability to multitask and handle multiple transactions
  • Ability to work effectively in a fast-paced environment
  • Excellent written and verbal communication Responsibilities: - Creates accurate and timely repair orders. - Confers with customers, supervisors, and vendors to address questions, problems, or requests for service or equipment. - Performs specific customer requirements for the opening and closing of Service Requests. - Answering phones - Taking orders - Resolves problems with strong analytical and administrative abilities. - Resolves Level 1 and 2 Installed Base updates. - Effectively represents Team Altec; Communicates any customer needs/requests within Service's scope to the appropriate Altec entity or External customer.Family-owned since 1929, Altec has the reach and resources of a large organization with the heart of a local firm. "More than just building equipment, we also build relationships." Altec products and services -can be found across the U.S. and in over 100 countries around the world. -Safety is a primary responsibility in everything we do as is support of the Altec Company Values: -Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork We are there from the engineered design, through manufacturing and final assembly, with technical sales support and solution-driven direct sales, with forward-thinking marketing and R&D. Our dedicated customer service delivers on Altec's commitment to be there for the life of the equipment with troubleshooting and repair, parts, and product support. There's never been a better time to join us!Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.EEOC/AA/M/F/Veteran/Disabled

Keywords: Altec Industries , Inc., Perris , Service Support Rep, Sales , Perris, California